Beschrijving
Key responsibilities:
- Maintaining the quality and efficiency in the Client Service Centre by consistently monitoring CSSs’ transactions
- Evaluating CSSs based on monthly performance reports and trends
- Assisting associates with customer situations by offering guidance and solutions on a daily basis
- Meeting with team on a monthly basis to evaluate the monthly results and discuss future goals
- Meeting with ACM on a daily basis to plan and review department performance
- Managing, motivating and inspiring team
- Analyzing operational trends and supporting the team members to improve their performance
- Communicating and being a focal point of dissemination of information from management to team and vice versa
Profile:
- High school diploma or equivalent
- Native French speaker and proficient level in English
- 1 year experience in CSS (customer service system)
- Ability to use Internet applications
- Usage of MS Office
- Familiar with Mac OS X Application
- Excellent communication skills
- Problem solving
- Leadership
- Customer service oriented
Benefits:
- Competitive salary
- Flight ticket
- Taxi(from the airport to the hotel)
- Hotel : up to 2 weeks accommodation
- International Working environment
Do not hesitate and click on the link below to apply
Important: send your application in English
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Secundair onderwijs
- Plaats
- Henegouwen, Luik, Luxemburg, Namen, Waals-Brabant
- Dienstverbanden
- Fulltime (startersfunctie)
- Beroepsgroepen subcategorie
- Callcenter / Customer Service
- Rijbewijs nodig?
- Nee
- Auto nodig?
- Nee
- Motivatiebrief verplicht?
- Nee
- Talen
- Nederlands
Topjob | Henegouwen | Luik | Luxemburg | Namen | Waals-Brabant | Callcenter vacatures | Callcenter medewerker | Klantenservice medewerker | Fulltime (startersfunctie) | Secundair onderwijs
