Roadside Assistance Service for Mercedes

Beschrijving

Responsibilities :

• Handling incoming calls 
  
• You are responsible for after-sales service issues 
  
• Ensuring that customer concerns and inquiries are dealt with adequately 
  
• Manage our services to customers and transfer product knowledge 
  
• Employees answer inbound customer requests for roadside assistance in the customer’s native language 
  
• Offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers. 
  
• Ensure the customer is mobile again as quickly as possible 
  

Who are we looking for : 

Higher vocational education

• Fluent Dutch and French 
  
• Fluent English 
  
• Good written and verbal skills 
  
• Advanced negotiation skills 
  
• Computer literacy 
  
• Knowledge of Benelux geography 
  
• Experience in customer care 
  
• Good understanding of customer satisfaction 
  
• Team player 
  
• Open-minded to a diversity of cultures 
  
• Ability to prioritize, analyze, plan and coordinate on high volumes 
  

What are we offering :

• Work in a growing international company 
  
• Working within a young, ambitious, professional and dynamic environment 
  
• Collective health insurance at discounted rates 
  
• Self-development opportunities 
  
• Result-oriented bonus (variable payment) 
  
• Shift allowance based on actual hours is paid 
  
• Pension plan are just some of the secondary benefits of working with us 
  
• The opportunity to grow and progress within the company 
  

If you are interested by this position to work for Mercedes in Roadside Assistance service. Apply now on the link below and send us your CV and Cover letter in English.

Extra informatie

Status

Inactief

Plaats

Maastricht

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan

Beroepsgroepen subcategorie

Communicatie / Marketing / Reclame / PR, Commercieel / Verkoop / Inkoop, Callcenter / Customer Service

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Nederlands