Helaas, deze vacature is niet actief.

Voice of Customer Analyst Intern (6 - 12 months) in Brussels

8 - 40 uur per week

Beschrijving

General Information

Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress. The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars: protecting the climate, preserving resources and fostering better life. The Group’s innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems. Founded in 1863, Solvay today ranks among the world’s top three companies for the vast majority of its activities and delivered net sales of €10.2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program.

The aim of the Excellence Center is to support the GBUs to accelerate the value delivery of Operational Excellence initiatives and fully leverage the potential of emerging digital technologies.

Job Overview and Responsibilities

  • Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities:
  • Contribute to Net Promoter System projects :
  • Support the management of customer recommendation surveys 
  • Project management: organization and follow up of NPS key milestones 
  • Support the analysis of surveys results and prepare overview 
  •  Propose continuous improvement of the methodology
  • Key Challenges :
  • Working with cross-functional, cross-cultural and international teams
  • Handle different sub-projects simultaneously
  • Internal & external contacts :
  • Global Business Unit employees from different locations worldwide
  • Excellence Center team members
  • Education and Experience

    Minimum Bachelor degree in Business, Management, Engineering, Marketing or related areas.Ideally first successful experience in the customer satisfaction/relations domain.

    Skills

    Strong analytical & synthesis skillsAdvanced mastering of Microsoft Excel and PowerPoint. Gsuite knowledge is a plus.Problem solving skills, perseverant and results oriented Ability to anticipate tasks Strong communication skills, both verbally and writtenAbility to work collaboratively in a multi-cultural and international environmentFluent in English written and spoken.

    Extra informatie

    Status
    Inactief
    Opleidingsniveaus
    Anders
    Plaats
    Brussels
    Werkuren per week
    8 - 40
    Dienstverbanden
    Tijdelijke fulltime baan
    Beroepsgroepen subcategorie
    Callcenter / Customer Service
    Rijbewijs nodig?
    Nee
    Auto nodig?
    Nee
    Motivatiebrief verplicht?
    Nee
    Talen
    Frans

    Callcenter vacatures | Tijdelijke fulltime baan | Anders