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Voice of Customer Analyst Intern (6 - 12 months) in Brussels

Job Overview and Responsibilities Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities: Contribute to Net Promoter System projects : Support the management of customer recommendation surveys Project management: organization and follow up of NPS key milestones Support the analysis of surveys results and prepare overview Propose continuous improvement of the methodology Key Challenges : Working with cross-functional, cross-cultural and international teams Handle different sub-projects simultaneously Internal & external contacts : Global Business Unit employees from different locations worldwide Excellence Center team members Education and Experience Minimum Ba

8 - 40 uur per week

Beschrijving

Job Overview and Responsibilities

  • Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities:
  • Contribute to Net Promoter System projects :
  • Support the management of customer recommendation surveys
  • Project management: organization and follow up of NPS key milestones
  • Support the analysis of surveys results and prepare overview
  • Propose continuous improvement of the methodology
  • Key Challenges :
  • Working with cross-functional, cross-cultural and international teams
  • Handle different sub-projects simultaneously
  • Internal & external contacts :
  • Global Business Unit employees from different locations worldwide
  • Excellence Center team members
  • Education and Experience Minimum Bachelor degree in Business, Management, Engineering, Marketing or related areas.Ideally first successful experience in the customer satisfaction/relations domain. Skills Strong analytical & synthesis skillsAdvanced mastering of Microsoft Excel and PowerPoint. Gsuite knowledge is a plus.Problem solving skills, perseverant and results oriented Ability to anticipate tasks Strong communication skills, both verbally and writtenAbility to work collaboratively in a multi-cultural and international environmentFluent in English written and spoken. Job ID 12395 Voice of Customer Analyst Intern (6 - 12 months) Internship Belgium, Brussels-Capital Region, Brussels

    Extra informatie

    Status
    Inactief
    Opleidingsniveaus
    Anders
    Plaats
    Brussels
    Werkuren per week
    8 - 40
    Dienstverbanden
    Tijdelijke fulltime baan
    Beroepsgroepen subcategorie
    Callcenter / Customer Service
    Rijbewijs nodig?
    Nee
    Auto nodig?
    Nee
    Motivatiebrief verplicht?
    Nee
    Talen
    Frans

    Callcenter vacatures | Tijdelijke fulltime baan | Anders