Beschrijving
Job Overview and Responsibilities
Reporting to Global Voice of Customer Manager, she/he will be responsible for the following missions/activities: Contribute to Net Promoter System projects : Support the management of customer recommendation surveys Project management: organization and follow up of NPS key milestones Support the analysis of surveys results and prepare overview Propose continuous improvement of the methodology Key Challenges :
Working with cross-functional, cross-cultural and international teams Handle different sub-projects simultaneously Internal & external contacts : Global Business Unit employees from different locations worldwide Excellence Center team members Education and Experience Minimum Bachelor degree in Business, Management, Engineering, Marketing or related areas.Ideally first successful experience in the customer satisfaction/relations domain. Skills Strong analytical & synthesis skillsAdvanced mastering of Microsoft Excel and PowerPoint. Gsuite knowledge is a plus.Problem solving skills, perseverant and results oriented Ability to anticipate tasks Strong communication skills, both verbally and writtenAbility to work collaboratively in a multi-cultural and international environmentFluent in English written and spoken. Job ID 12395 Voice of Customer Analyst Intern (6 - 12 months) Internship Belgium, Brussels-Capital Region, Brussels
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Anders
- Plaats
- Brussels
- Werkuren per week
- 8 - 40
- Dienstverbanden
- Tijdelijke fulltime baan
- Beroepsgroepen subcategorie
- Callcenter / Customer Service
- Rijbewijs nodig?
- Nee
- Auto nodig?
- Nee
- Motivatiebrief verplicht?
- Nee
- Talen
- Frans
Callcenter vacatures | Tijdelijke fulltime baan | Anders