Company presentation World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to lead its industry, deliver long-term performance and contribute to sustainability. Entity and activity description You will be part of the Benelux Industrial Merchant entity based on Brussels, in charge of producing & delivering industrial gases to custome
World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients.
Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Air Liquide’s ambition is to lead its industry, deliver long-term performance and contribute to sustainability.
Entity and activity description
You will be part of the Benelux Industrial Merchant entity based on Brussels, in charge of producing & delivering industrial gases to customers in a wide range of industries, such as Manufacturing, Food & Pharma, Research & Analysis as well as Entrepreneurs & Professionals.
The team in which you will work consists of about 40 people, located in various cities in Belgium and in the Netherlands.
They are in charge of the Customer Services activities for the 3 regions of the Benelux.
Next to that, the team is also responsible for the transversal Customer Experience throughout all customer touchpoints of “Industrial Merchant”, be it through contacts with people in various teams such as Customer Services, Sales, Dispatch or Maintenance engineers; as well as contacts through digitized touchpoints such as our e-invoice, our Customer & Partner portal MyGas and its mobile application.
Our mission is to improve customer satisfaction & customer experience through simplification and digitalization of all interactions, making room for more personalized and higher value added interactions leading to customer intimacy.
Missions and Responsibilities
The mission of the Junior Customer Experience Process & Project Officer is to establish new processes & work instructions and improve upon the existing ones within the Customer Service Centre (CSC) and Customer Experience (CX) scope in a spirit of simplification & digitization. He/She will also be responsible for leading and participating in several internal & transversal projects, again in this same spirit of simplification & digitization. This will be done with the following objectives:
Competencies and Profile
Language requirements:
Additional information
Position based in Brussels, Belgium, for a total period of 24 months, non-extendable.
Position open only for candidates eligible to the VIE program. Therefore, only the applicants meeting the requirements of the French V.I.E program will be taken into consideration. Please visit this website for more information about these requirements:
The V.I.E., an international young graduate program, enables young professionals who are less than 28 and European Union nationals to work for a French company in any country of the world. Becoming part of this program means going abroad to carry out a professional assignment for up to 24 months whilst benefiting from social care coverage and an interesting salary, which depends on the host country.
Business France, the French agency for international business development, is in charge of all the administrative procedures of your assignment. For further information, please visit the following link:
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!
