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Customer Service agent (Flemish-speaking in Home Office) in Hasselt

Company... H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.​ Today, Customer...

Beschrijving

Company Description

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.​

Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 450 colleagues take care of H&M’s customers in 9 different countries and in 6 different languages. ​

Our customer service center is located in Maastricht, the Netherlands.

Job Description

As a customer service agent for the H&M Group your most important responsibility is to make our customers' lives easier. You accomplish this by offering the best customer service by phone, chat and/or email. You will assist our Flemish/Dutch-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores, not only for H&M but also for some of our other fashion brands; COS, ARKET and &Other Stories.

Qualifications
  • You have excellent communication skills in Flemish/Dutch, both written and spoken. 
  • Your English is also on a very good level, as you will use it on a daily basis. 
  • You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus. ​
  • We help our customers from 8am until 9pm on weekdays and from 9am until 5pm during the weekend. You are flexible to work within these opening hours.​

You also are:​ 

  • Customer friendly and strong in empathy ​
  • At your best working in a team ​
  • Open minded and not afraid of changes ​
  • In possession of a positive attitude and mindset ​
  • Solution-oriented and stress resistant. Multitasking is second nature to you. ​
  • Not afraid to make mistakes but able to follow instructions ​
  • Interested in fashion and H&M ​
  • Ready to start your training on the 2nd of August

Additional Information

What do we offer?

  • A market-conform salary and interesting secondary conditions such as discounts for H&M Group products, reimbursement of travel expenses and meal allowance.​
  • A contract for 28, 32 or 38 hours per week
  • The possibility to earn a permanent contract​
  • An initial paid training of three weeks which will take place in our center in Maastricht. The training will ensure that you can help our customers in the best possible way, even if you do not have any customer service experience yet! ​
  • After the training you will start to work from home. You should however be able to work in our Maastricht center if required to do so.
  • The possibility to express your personality in an informal and multicultural work environment​
  • To work with great colleagues within a dedicated team​.

Are you the one we are looking for? Great!
Upload your CV together with your motivational letter in Flemish/Dutch

Good to know:

Our application process is 100% remote. To be able to complete the entire process you need access to a laptop/computer with audio/video capabilities, a mobile phone and a stable internet connection.

Do you want to know more about the job, working across borders and working from home? 

Feel free to contact Richard Hagedoorn on 0031-6-13106342 or Edmee Reinders on 0031-612305560.You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30. Tot snel!

Extra informatie

Status
Inactief
Plaats
Hasselt
Beroepsgroepen subcategorie
Winkelwerk / Retail / Detailhandel
Rijbewijs nodig?
Nee
Auto nodig?
Nee
Motivatiebrief verplicht?
Nee