Customer Care and Sales Representative B2B in Ghent

Beschrijving

Mission

You act as a point of contact for customers in the Business market and for Sales agents. Furthermore, you ensure end-to-end treatment and follow-up of questions, remarks and complaints with the objective to increase Business customers- and Sales agents- satisfaction 

What do you do?

• You respond to questions by phone or in written & solve problems in a minimum of time, following predefined Service Level Agreements and processes.
• You dispatch files towards different Back Office teams if necessary. You ensure follow-up till solution has been found and keep the customer or sales agent informed of any evolution.
• You cooperate on pro-active campaigns to decrease the contact rate and to increase the satisfaction of customers and sales agents.
• In handling necessary administration, you ensure updates of customer’s information in IT systems.
• You gather field information and report issues and problems as input of continuous improvement and/or incidents.

Your profile:

• You have call center and customer experience in being diplomatic, mature and extravert
• You give proof of excellent listening and communication skills
• You have knowledge of the tools and the systems used by the contact centers As a Team worker, you show integrity and who is not afraid to take initiative
• You have a commercial flair
• You have spoken and written skills of Dutch and French + a good command of English
• Analytical skills required
• Excel knowledge is much appreciated

Extra informatie

Status

Inactief

Opleidingsniveaus

Master

Plaats

Ghent

Werkuren per week

8 - 40

Dienstverbanden

Tijdelijke fulltime baan

Beroepsgroepen subcategorie

Callcenter / Customer Service

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Nederlands