Helaas, deze vacature is niet actief.

Customer Experience Manager - Single Carrier in Anvers

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. Originele vacature is te vinden op StepStone.be – Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!

8 - 40 uur per week

Beschrijving

Coaching and development:
• Support and coach team members on a day-to-day basis to motivate them and elevate their capabilities to manage customer experience
• Integrate and reconcile personal goals of your team members with our organizational goals
• Act as CARE emotional competencies trainer and champion
• Conduct periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth

Customer Experience:
• Be an ambassador for our customers and share best-practices and knowledge with your team to improve the same
• Drive the vision of offering e2e logistics services and help our company to grow
• Own customer feedback via different channels and initiate conversations with relevant stakeholders on how to improve together
• Establish relationships with our customer’s management teams to strengthen our footprint with them

Performance:
• Develop objectives and related KPIs together with your team that serve our company vision and strategic priorities
• Monitor team performance against the objectives set, alleviate issues and empower your team members to take actions to deliver them
• Build a team of highly engaged, knowledgeable, diverse and passionate colleagues
• Alleviate issues and serve as escalations point

Values:
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
• We are looking for someone who is a passionate personality who has an obsession for customers and people
• takes energy from lifting others and helping them to be successful
• is empathetic and can inspire others to follow their lead
• is able to translate vision into action
• is a great collaborator feeling comfortable working together with different characters and hierarchy levels
• loves to operate in a changing environment and is comfortable with ambiguity
• would love to embark on a journey together with a great group of colleagues who support and challenge each other to become better every day

Direct or indirect leadership experience would round up your profile.

Extra informatie

Status
Inactief
Opleidingsniveaus
Master
Plaats
Anvers
Werkuren per week
8 - 40
Dienstverbanden
Tijdelijke fulltime baan
Beroepsgroepen subcategorie
Transport / Logistiek / Chauffeur / Koerier
Rijbewijs nodig?
Nee
Auto nodig?
Nee
Motivatiebrief verplicht?
Nee
Talen
Nederlands

Logistieke vacatures | Logistiek medewerker | Tijdelijke fulltime baan | Master