Customer Journey Expert – Trade... Your work... The Trade Tribe is part of ING’s Wholesale Banking Transaction Services Organization. We build the future of Wholesale Banking for our customers and employees. Our purpose...
Customer Journey Expert – Trade Tribe
Your work environment
The Trade Tribe is part of ING’s Wholesale Banking Transaction Services Organization.
We build the future of Wholesale Banking for our customers and employees. Our purpose is to create the best financial supply chains through seamless Trade solutions.
The Trade Tribe covers the management of all Trade products and combines Business and Tech functions all reporting (functionally) to the Trade Tribe Lead. The business part is split in two product specific ones 1) Trade Finance Services (“TFS”), 2) Working Capital Solutions (“WCS”) and a product agnostic one 3) One Trade Foundation. This position is alongside these Chapters and reports directly to the Tribe Lead.
Your role as Customer Journey Expert
The Customer Journey Expert (“CJE”) has a responsibility for the development, management and harmonization of services with the aim to provide a differentiating customer and employee experience. We are looking to strengthen our Tribe with a CJE with strong (strategic) knowledge of Trade Products that can drive our Agile way of working.
In your multidisciplinary squad you will work with other CJE and Engineers in Sprints to deliver business value, whereby you may take on the Product Owner role to effectively manage the Product backlog and stakeholders’ expectations. In close cooperation with Sales, Operations, various Tribes and Support functions you and the squad deliver according to the agreed roadmap.
Your key responsibilities
As a Customer Journey Expert
Key capabilities
Proven track record and technical skills
What we offer
A job from 36 to 40 hours;
A salary tailored to your qualities and experience;
Personal growth and challenging work with possibilities to realize your ambitions;
A pleasant and trusted working environment with innovative and diverse colleagues who strive for the very best.
A hybrid way of working
Questions?
Contact the recruiter attached to the advertisement for more information. If you want to apply directly, please upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
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