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Operations Manager Belgium & Netherlands in Zaventem

flibco.com brought 1,9 million passengers to airports in 2019 but is moreover a digital company, focusing on providing a state-of-the-art mobility service. We're actively leveraging business intelligence methodologies to constantly improve customer satisfaction by dynamically enhancing our business processes, identifying new opportunities and service areas as well as increasing our level of service by, among others, analyzing flight data and elaborating the most suitable timetable and customer experience. Furthermore, we focus on state-of-the-art solutions for our transportation partners and suppliers. We arrange, develop, and equip our partners with continuously improved software that facilitates their daily business needs. Our common vis

8 - 40 uur per week

Beschrijving

  • Management of our daily departures and assuring they are compliant to network planning definitions.
  • Authorisations management and follow up.
  • Establish and maintain relations with stakeholders (authorities, operating partners, suppliers)
  • Act as first point of contact for our bus and door2gate partners by providing various support for drivers and other stakeholders.
  • Manage the distribution of hardware among users (drivers)
  • Assure driver training (train the trainer concept) and transmit the flibco.com values among teams.
  • In close contact with customer care, you control the quality of rendered services by partners and identify improvement potential.
  • By analysing On Time and Partner Performance, you actively propose and implement action plans and KPI’s
  • You assure the fluidity of our services by and take necessary actions to prevent disruptions
  • You work in very close cooperation with the flibco.com airport site manager
  • You organise and lead the onboarding of new operational partners

  • University degree in Supply Chain / Logistics / Business Administration or equivalent. Or a proven experience in the field of mobility, transport, tourism or major events.
  • Solution-focused working style to cope with a fast-growing work environment
  • Positive attitude and excellent interpersonal and communication (both written and verbal) skills
  • Exceptional organizational skills and extraordinary attention to details
  • Fluent in Dutch, French and English. Any other language will be considered as an advantage.
  • Good knowledge of MS Office (Word, Excel, PowerPoint)

Extra informatie

Status
Inactief
Opleidingsniveaus
Master
Plaats
Zaventem
Werkuren per week
8 - 40
Dienstverbanden
Thuiswerk
Beroepsgroepen subcategorie
Management / Leidinggevend
Rijbewijs nodig?
Nee
Auto nodig?
Nee
Motivatiebrief verplicht?
Nee
Talen
Nederlands