Customer Journey Expert KYC – Chapter ‘Bridge IT’ in Brussel

Customer Journey Expert KYC – Chapter ‘Bridge IT’

[Permanent contract, Full-time, Brussels]

Your role & work environment

Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector.

ING plays a key role in the fight against FEC. Because we are a top European bank and we are expected to play a leading role. Because we want to fight efficiently the financial crime to support our purpose to empower honest people to stay a step ahead in life & business.

As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure efficient and customer-oriented processes as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.
The tribe KYC is composed of three chapters across two pillars. The chapters Service Management, Customer Experience and Bridge IT safeguards key values in all of the projects on which squads are focussing either under the pillar Customer Due Diligence or the pillar Monitoring & Screening.

Your key responsibilities

You are E2E owner of KYC processes

• You build and continuously improve E2E processes related to Customer Due Diligence (CDD), Monitoring & Screening.
• You ensure a smooth rollout of the processes within sales staff, KYC Center and/or IBSS.
• You identify potential gaps between our current processes and the regulatory requirements. You implement appropriate solutions.
• You ensure that risk mitigating actions are implemented within deadline.

You build a smooth KYC journey

• You gain a profound understanding of the regulatory framework, our Customers and our colleagues – as part of the chapter “Bridge IT”, you ensure that KYC processes are supported, digitized and automated via adequate IT tooling and the data they use. In close collaboration with our IT and data management colleagues you contribute to optimizing the efficiency of our KYC journeys.
• You implement the strategy based on ING’s priorities and safeguard a smooth KYC journey.
• You collect insights from colleagues & customers to design and implement new efficient processes.
• You participate actively and take initiatives to improve the collaboration between senior management, global and local experts.

You innovate based on data science

• You leverage the way of working based on your knowledge of IT architecture landscape and data lake.
• You challenge the IT & data performance, initiates improvement and understand the future of data & IT components.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Customer Journey Expert KYC within the Chapter ‘Bridge IT’ you will also need to:

• Have an academic degree,
• Have at least 5 years relevant work experience in the areas of Client Services, Retail Banking, Business Banking, Wholesale Banking or Risk,
• Have experience with KYC and the related challenges financial institutions face
• Preferably in the possession of a certification in AML or Risk Management
• Are Fluent in English (written & oral) and Dutch or French
• Build bridges by nature and are able to bridge between different levels, different people and different cultures
• Are persuasive, are able to ‘get people on board’ and ensure necessary buy-in from stakeholders
• Are a hands-on team player
• Have good analytical skills
• Have an entrepreneurial attitude
• Have proven planning & organizational skills
• Are able to work in an autonomous way and to take initiative
• Are problem solving
• Be passionate by improving our processes thanks to digitization and automation.

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the KYC Services Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:

• possibilities to develop your skills, eg by participating in courses and ACAMS certified trainings
• challenging projects & a steep learning curve
• working in an international environment

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!