H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right!
Today , Customer Service has around 1800 employees globally and has so far established 9 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 5 different languages.
Your role as a Customer Service Agent:
Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our French-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores. H&M is a fast growing company, where changes are normal.
What do we offer?
Are these your qualities?
What are we looking for?
Are you the one we are looking for? Send your CV together with your motivational letter in French, explaining why you consider yourself the right candidate for this job, to and .
Do you want to know more about the job? Feel free to contact Richard and Charonne through e-mail, or call 0031-6-13106342. You can also send a WhatsApp message, which will be answered on weekdays, between 8.00 and 16.30.
We are looking forward to your response!
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