Customer Service Agent (French speaking markets) in Liège

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right!
Today , Customer Service has around 1800 employees globally and has so far established 9 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 5 different languages.

Your role as a Customer Service Agent:
Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our French-speaking customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores. H&M is a fast growing company, where changes are normal.

What do we offer?

• A market conform salary and interesting secondary conditions such as discounts for H&M products, reimbursement of travel expenses and meal allowance.
• The possibility to earn a permanent contract
• An initial paid training of three weeks that will ensure that you can help our customers in the best possible way.
• Further internal training and courses
• Career development opportunities
• A challenging job
• The possibility to express your personality in an informal and multicultural work environment
• To work with great colleagues within a dedicated team

 Are these your qualities?

• Strong communication skills both written and spoken
• Native French language skills and good English knowledge
• Flexible deployment
• Excellent  computer skills
• Multitasking

What are we looking for?

• Customer friendly
• A team player
• Open minded & not afraid of changes
• In possession of a positive attitude and mindset
• Solution-oriented and stress resistant
• Driven and daring to take own initiative
• Yourself and not afraid to make mistakes
• Interested in fashion and H&M
• Already living in the Liège/Aachen/Maastricht Area

Are you the one we are looking for? Send your CV together with your motivational letter in French, explaining why you consider yourself the right candidate for this job, to  and .

Do you want to know more about the job? Feel free to contact Richard and Charonne through e-mail, or call 0031-6-13106342. You can also send a WhatsApp message, which will be answered on weekdays, between 8.00 and 16.30.

We are looking forward to your response!