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Service Manager (2017 - G45) in Diegem

Job... Capgemini provides end to end Application Management & Development services ranking from production incidents resolution to functional evolution scoping from small evolutions to large projects. And this, through...

Beschrijving

Job Description

Capgemini provides end to end Application Management & Development services ranking from production incidents resolution to functional evolution scoping from small evolutions to large projects. And this, through evolutions/transformations

Direct report to the Delivery Manager (accountable for the contractual aspects), we expect the Service Delivery Manager to:

  • Be responsible of the overall engagement in terms of budget, Customer satisfaction, SLA compliancy, service continuity, team members motivations, respect of qualitative & timely delivery
  • Be the Customer Single Point of contact for Application Management & Development subjects
  • Manage the operational activities in accordance to the agreed commitments
  • Evaluate Service team risks, identify and execute risk mitigation actions
  • Conform to the engagement prioritization, identify & assign resources on service activities
  • Drive- End-to-End the problem, change, release, capacity, performance management and reporting
  • Define the releases scoping  planning in collaboration with the Customer.
  • Be accountable of the release management process  (with support of the technical leader) & execution with respect to commitments.
  • Provide consolidated management reporting to the Customer and Capgemini on the services delivered.
  • Prepare, present & report  steering committee
  • Manage & report on budget aspects.
  • Plan and supervise the execution of Capgemini  & 3rd parties quality reviews
  • Manage continuous improvement of the service team
  • Manage the evolution of the Service Quality Plan & SLA
  • Inform all staff of relevant templates, guidelines, process and best practices to be used in the Services
  • Provide consolidated view to Capgemini mgt & customer of the overall engagement including projects when appropriate
  • Play a key role in add on sales with Sales & Delivery Management team.

 

Experience :

The candidate must have relevant experience in application management domains: 5-7 years is a minimum and, should be ITIL certified.

 

 

Personal skills :

  • Leadership
  • People manager in heart
  • Customer  & service oriented
  • Qualitative Results driven.
  • Make it happen, specifically in critical & difficult contexts.
  • Pro-active
  • Positive thinking.
  • Strong communication skills: to manage steering committee & customer daily contacts
  • Accurate, reliable, assertive, structured.
  • Able to keep the overall view and to dig easily into details when needed
  • Able to work under pressure and able to manage multiple tasks
  • Able to manage & report to Steering committee level.

 

Dutch & French speaking with good knowledge of English

Extra informatie

Plaats
Diegem
Functies
ICT / IT / Programmeur
Rijbewijs nodig?
Nee
Auto nodig?
Nee
Motivatiebrief verplicht?
Nee
Talen
Nederlands

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