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Consultant Energy & Utilities - Digital Customer Experience (2017 - G13) in Diegem


A Consultant at Capgemini Consulting is involved as team member in responding to a variety of strategic, business, IT and operational Client’s (Digital) challenges addressing topics such as :

  • Business Model Transformation : Target Operating Model and Processes, Business Case, Impact Analysis, Transformation Roadmap …
  • Operational Excellence : Process Redesign & Optimization (e.g. Lean), Performance Management, Program & Change Management, Post Merger Integration …
  • Customer Experience : Customer Journeys design & implementation, New Products & Services launch, Multichannel solutions design & implementation …
All the above , with a focus on New Technologies, Innovation, Insight & Data, Internet of Things …  in line with the ongoing Digital Utilities Transformation.

As a Consultant, you are part of a team. You receive clear role & responsibilities and the support needed to contribute efficiently to the project delivery.

Professional Experience

  • 1 to 3 years experience as a consultant in the Customer Experience / Marketing  & Sales domains at a Consulting firm and/or in the Industry
  • Experience & knowledge of the Energy & Utilities sector is a plus
  • Affinity with related business processes and IT solutions

Educational Background

  • Master in Business and/or Engineering
  • Fluent in Dutch, French and English

Personal Skills

  • Digital Native, eager to learn and rapidly grow in our organization
  • Outstanding verbal and written communication skills up to CxO level
  • Ability to empathize with clients in politically challenging environments, to work under pressure within given timeframes
  • Strong interpersonal skills, enthusiast, results driven and a great team player

Extra informatie

ICT / IT / Programmeur
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