H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.
Today, Customer Service has around 3000 employees globally and has so far established 12 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 6 different languages.
We are currently looking for new agents to join our Dutch-speaking team.
Your role as a Customer Service Agent:
Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our customers in the Netherlands whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores.
What do we offer?
A market conform salary and interesting secondary conditions such as discounts for H&M products, reimbursement of travel expenses and meal allowance.
Our support with any questions and issues related to working across borders.
The possibility to earn a permanent contract
An initial paid training of three weeks that will ensure that you can help our customers in the best possible way. Even if you do have any previous experience in customer service!
A challenging job with career development opportunities
The possibility to express your personality in an informal and multicultural work environment
To work with great colleagues within a dedicated team
Great coffee and the chance to relax by playing a game on our Playstation, table tennis table or kicker table. The park area around the center is ideal for a nice walk with colleagues!
Are these your qualities?
Strong communication skills both written and spoken
Native level Dutch-language skills and a good level of English
Excellent computer and multitasking skills
You also are:
Customer friendly, solution-oriented and stress resistant
At your best working in a team
Open minded and not afraid of changes
In possession of a positive attitude and mindset
Not afraid to make mistakes and a person who dares to take the initiative
Interested in fashion and H&M
Available to work 24, 28, 32 or 38 hours per week.
Able to start training on the 14th of October.
In possession of a valid work permit for The Netherlands.
Are you the one we are looking for? Great!
Hit the apply button and upload your CV together with your motivational letter in Dutch. Please be aware that we can only consider your application if you clearly explain why you would be able to make the start date if you are not living in the vicinity of our center.
Do you want to know more about the job?
Feel free to contact us on Dutch or call 0031-6-12305560 (Edmée Reinders) or 0031-6-13106342 (Richard Hagedoorn). You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30. We are looking forward to your response. Tot gauw!