Customer Journey... Business... (level G-H) [Belgium, full time] We redefine banking. What about you? There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers,...
Customer Journey Expert
[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working? (click on link to see the video ) Then read what comes because ING might very well become your future employer.
Your role & work environment
As a Customer Journey Expert in Business Lending, you work on a daily basis with (cross-border) colleagues having different expertise in self-steering feature teams (squads), contributing to the objectives of the tribe Business Lending. These objectives are challenging, as regulatory and risk requirements are strengthening, client expectations are changing and there is a continuous pressure to increase efficiency. Within this context, you contribute to the design of an efficient and customer-oriented value proposition, including products and services, harmonized when possible between Belgium and the Netherlands. You will cover several customer segments from self-employed to mid-corporates.
Your key responsibilities
We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
Furthermore, within the Business Lending department, you can count on a range of opportunities to invest in your personal and professional growth with:
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!