Customer Journey Expert in our CRM Salesforce... Excellent learning environment with great... BRUSSELS / FULL TIME / COURS-SAINT... If you have a talent for taking it on and making it happen, enthusiasm for...
Customer Journey Expert in our CRM Salesforce teamExcellent learning environment with great opportunities
BRUSSELS / FULL TIME / COURS-SAINT-MICHEL
If you have a talent for taking it on and making it happen, enthusiasm for helping others to be successful and proactive to be always a step ahead. If you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. Then, you are the one we need to make THE difference for our customers, the commercial employees (bankers active in branches, Customer Loyalty Teams (CLT), Private Bankers and Midcorp employees).
As a Customer Journey Expert (CJE), you will work following the which is driven by autonomy and easiest alignment. This way of working will bring you empowerment and accountability on your delivery; it will also bring added value to our customers as you will deliver faster and in a more efficient way.
On one hand, you will work as a multidisciplinary squad/team within highly skilled people, from business analysts and customer journey experts to designers, developers, testers… and many others talents. On the other hand, you will take part as an individual to different projects, within the Salesforce Chapter where we build and contribute to the tools and processes that enable our employees serving their customers (offering multiple contact channels, managing customers and their enquiries, providing advice, managing their products and services). We work and connect with other digital platforms to offer the best user and customer experience.
“We are passionate about our employees so they can delight our customers!”
Your experience and background
Why should you apply
There has never been a more interesting time to work at ING! We are on a transformation journey that is centered around our customers, powered by technology and driven by smart, determined people through our Agile Way of Working.
This position will bring you a lot of career and personal development opportunities by sharing and learning the expertise, skills and interests of your colleagues.
We offer a competitive and customizable package.
’’Be the entrepreneur of your own career is the key to be successful within ING.’’
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