IT Chapter Lead Business Lending - Pega in Brussel

IT Chapter Lead Business Lending - Pega

Brussels

Your role & work environment

You are an energetic Chapter Lead that combines a good technical background with knowledge in ING Ops processes and with people management skills.

You and the Engineers in your chapter take part in the implementation of new digital journeys for Business Lending tribe, in close collaboration with the NL Business Lending teams. Your chapter consists mainly of Pega engineers, but also a number of Sharepoint engineers.

With respect to the sharepoint applications in use by Business Lending in BE, you and your chapter members take also care of the IT custodianship of these assets.

First of all, we are looking for an experienced Engineer (at least “competent” level in the Dreyfus model) that will work  for approximately half of his/ her time in a squad. Next to that, you will spend time on building up expertise in your chapter and developing/coaching your chapter members.

You will be working in the Tribe Business  Lending in the Brussels Offices of ING but are ready to travel occasionally if needed.

Your key responsibilities

Creating and safeguarding the 'new' culture

• Has an active role in embedding the new way of working according to the Agile principles within a Spotify Model.

• Functions as an ambassador for cultural change and advocates the 'organization doing' principles rather than ‘organizational talking’ ones.

• Puts in place a culture of self-development and high performing teams.

Manage and achieve IT maturity and the squad's mission

• Spends approximately half of the time working as an Engineer.

• Has an up-to-date vision regarding IT expertise and keeps abreast of developments.

• Stays one step ahead in the domain of expertise and applies learnings in its specific context,

• Defines and ensures application of standards in his/her own area of IT expertise.

• Organizes regular meetings to share relevant insights/developments in his/her own IT expertise with members of his/her own and possibly also other chapters.

People and Chapter management

• Is responsible for the personal development and evaluation of the chapter members, based on input from the Product Owner, the Agile Coach and individual squad members.

• Encourages chapter members to develop themselves and facilitates this (e.g. providing training opportunities).

• Provides coaching both in terms of professional and of personal development. Constantly ensures development of individual members' expertise.

• Identifies top performance and takes action at an early stage for underperformance.

• Supports talent acquisition and retention management activities (e.g. interview applicants)

• Discusses resource planning for squads and chapter with the IT Area Lead and Product Owners.

Delivery

• Is a key member of the Product Owner, Chapter Lead and Agile Coach (POCLAC) sessions, where ways to optimize performance and improvement of capabilities of the squad are discussed

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Skills and competences

The IT Chapter Lead Business Lending - Pega:

• Is inspiring and exude energy and passion.

• Has a keen IT market focus

• Is focused on collaboration

• Actively seeks help and feedback, but is not afraid to give feedback either.

• Is curious and always looks out for innovation opportunities in his/her focus area.

Experience and specialized knowledge

• Has strong experience in epic delivery coordination
• Good understanding and proven work experience in web-technology applications and in Pega.
• Work experience with change management, release management process, incident and problem management
• Good work experience in management of integration services (such as APIs) in applications landscape
• Knowledge of IT Security Minimum Standards (Identity & Access management, Security Monitoring, Operational Resilience, …)
• Work experience with IT risk management and IT risk governance
• Knowledge of ING organization, ING standards and frame-works  

Education and Professional certifications

• The IT Chapter Lead is at least a competent Engineer and has the education and professional certifications required for this function.