KYC Customer Journey Expert & Data Steward in Brussel

KYC Customer Journey Expert & Data Steward

[Permanent contract, Full-time, Brussels]

Your role & work environment

Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector.

ING plays a key role in the fight against FEC. Because we are a top European bank and we are expected to play a leading role. Because we want to fight efficiently the financial crime to support our purpose to empower honest people to stay a step ahead in life & business.

As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure efficient and customer-oriented processes as well as the time-to-market of new solutions, by leveraging innovation, smart data and taking all regulatory requirements and hazards into consideration.
The tribe KYC is composed of three chapters across two pillars. The chapters Service Management, Customer Experience and Bridge IT safeguard key values in all of the projects on which squads are focussing either under the pillar Customer Due Diligence or the pillar Monitoring & Screening.

Your key responsibilities

You build smooth KYC processes

• You build and continuously improve E2E processes related to Customer Due Diligence (CDD), Monitoring & Screening.
• You gain a profound understanding of the regulatory framework, our Customers and our colleagues. As part of the chapter “Bridge IT”, you ensure that KYC processes are supported, digitized and automated via adequate IT tooling and the data they use.
• You collect insights from colleagues & customers to design and implement new efficient processes.
• You ensure that risk-mitigating actions are implemented within deadline.

You are KYC Services’ Data Steward, the gate-keeper of our data

• You have complete insight on business definition of KYC owned data points, their sourcing, transformations or filters applied, its usage and data flows.
• You identify and investigate Data Quality issues and ensure implementation of solutions thereof
• You are responsible for the application of effective data security controls
• You coordinate data change tracks based on data owner priority and vision
• You translate data needs and requirements with business, data analysts and IT
• You create & ensure implementation of a GDPR Framework for KYC
• You maintain a central view on quality of data consumed by KYC processes
• You ensure correct and up-to-date documentation

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Customer Journey Expert KYC within the Chapter ‘Bridge IT’ you will also need to:

• Have an academic degree,
• Have at least 5 years relevant work experience in the areas of Client Services, Retail Banking, Business Banking, Wholesale Banking or Risk,
• Have experience with KYC and the related challenges financial institutions face
• Preferably in the possession of a certification in AML or Risk Management
• Know data architecture, flows and governance
• Assimilate a large amount of data information
• Preferably has good GDPR knowledge
• Have a strong analytical mindset
• Build bridges by nature between different levels of seniority, different people and different cultures
• Be persuasive, be able to ‘get people on board’ and ensure necessary buy-in from stakeholders
• Are a hands-on team player
• Have an entrepreneurial attitude
• Have proven planning & organizational skills
• Be able to work autonomously and to take initiative
• Are problem-solving
• Be passionate by improving our processes thanks to digitization and automation.
• Are Fluent in English (written & oral) and Dutch or French

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

A hybrid way of working

• We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing.

Furthermore, within the KYC Services Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:

• possibilities to develop your skills, eg by participating in courses and ACAMS certified trainings
• challenging projects & a steep learning curve
• working in an international environment

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!