Beschrijving
Coaching and development: • Support and coach team members on a day-to-day basis to motivate them and elevate their capabilities to manage customer experience
• Integrate and reconcile personal goals of your team members with our organizational goals
• Act as CARE emotional competencies trainer and champion
• Conduct periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth
Customer Experience: • Be an ambassador for our customers and share best-practices and knowledge with your team to improve the same
• Drive the vision of offering e2e logistics services and help our company to grow
• Own customer feedback via different channels and initiate conversations with relevant stakeholders on how to improve together
• Establish relationships with our customer’s management teams to strengthen our footprint with them
Performance: • Develop objectives and related KPIs together with your team that serve our company vision and strategic priorities
• Monitor team performance against the objectives set, alleviate issues and empower your team members to take actions to deliver them
• Build a team of highly engaged, knowledgeable, diverse and passionate colleagues
• Alleviate issues and serve as escalations point
Values: • Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
• We are looking for someone who is a passionate personality who has an obsession for customers and people
• takes energy from lifting others and helping them to be successful
• is empathetic and can inspire others to follow their lead
• is able to translate vision into action
• is a great collaborator feeling comfortable working together with different characters and hierarchy levels
• loves to operate in a changing environment and is comfortable with ambiguity
• would love to embark on a journey together with a great group of colleagues who support and challenge each other to become better every day
Direct or indirect leadership experience would round up your profile.
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Master
- Plaats
- Antwerp
- Werkuren per week
- 8 - 40
- Dienstverbanden
- Tijdelijke fulltime baan
- Beroepsgroepen subcategorie
- Transport / Logistiek / Chauffeur / Koerier
- Rijbewijs nodig?
- Nee
- Auto nodig?
- Nee
- Motivatiebrief verplicht?
- Nee
- Talen
- Nederlands