Customer Journey Expert – Digital... Level 15 | 100% fixed contract |... Your role & work... As a Customer Journey Expert (CJE) Digital Channels, you will analyse the behaviour of our customers when...
Customer Journey Expert – Digital Channels
Level 15 | 100% fixed contract | Brussels
Your role & work environment
As a Customer Journey Expert (CJE) Digital Channels, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will design and construct “digital customer journeys” that ensure the best possible experience for our customers from beginning to end, and/or tools that will help digitize faster and more effectively.
As a CJE in our digital channels product area, you will work in close collaboration with your colleagues from different teams to bring new features to the digital channels of ING, and enhance the customer experience.
You will work in a cross-functional team (“squad”), made up of the Product Owner, Customer Journey Experts, and IT profiles (in total, ~8 people). Together, you will form a core team in our Digital Retail Banking department (“tribe”), responsible for building and integrating customer and employee digital journeys into the ING Digital Channels.
Your key responsibilities
Ensure an excellent customer experience on our digital channels
Work in an Agile way
We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Customer Journey Expert (CJE) Digital Channels you will also need:
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
A hybrid way of working
• We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing.
Furthermore, within the Digital and Customer Interactions Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:
We redefine banking. What about you?
We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!