IT Support Officer in Leuven

Beschrijving

• Providing technical assistance to our end users in a Microsoft Office 365 Cloud/Windows environment. e.g. helping install, upgrade and troubleshoot hardware and software systems, conducting remote troubleshooting, testing alternative pathways until issues are resolved, recording of technical issues and solutions in logs and directing unresolved issues to the next line of support.
• Creating user manuals and work instructions, if required, and contribute to improve IT related processes.
• Organizing user trainings and defining ways how to prevent repetitive problems or questions.
• Conducting IT satisfaction surveys and improve the IT service, based on user input.
• Pro-active monitoring of IT systems (health, speed, consistency and security)
• Depending on experience and learnings, gained during the job, responsibilities can be expanded.

• A first professional experience in a similar role is a strong asset, but also applications of graduates are taken into account.
• All round IT knowledge as well as knowledge of the Microsoft Office 365 cloud environment, is a strong asset.
• Knowledge of Dutch and English is required.
• Function is based in Leuven, but regular visits (e.g. once a week) to our Coastal Office in Oostende are required.
• Good interpersonal skills and enthusiastic in providing support to end users.
• Ability to actively communicate with end users to define their needs, to understand their questions, to create consensus on timing, approach & solution.
• Ability to ask targeted questions to diagnose problems, followed by a problem-solving attitude whereby future proof and sustainable solutions are implemented.
• Ability to set norms and standards, improve these and guarantee that processes and actions are in line with these standards.
• Real team player, which includes an honest & open communication, flexibility, helping colleagues, discretion, …
• Ability to work pro-actively, independently and autonomously
• Eagerness to learn and to keep up with latest IT and business trends and evolutions.

Extra informatie

Status

Inactief

Opleidingsniveaus

Master

Plaats

Leuven

Werkuren per week

8 - 40

Dienstverbanden

Tijdelijke fulltime baan

Beroepsgroepen subcategorie

ICT / IT / Programmeur

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Nederlands