Customer Journey Expert - Finance & Risk in Brussel

Customer Journey Expert - Finance &... [Full time, ING Brussels]   Your role & work... You will join the Tribe Finance & Risk Support Chain within the Finance Department.The activities of your team are twofold: 1) your...


Customer Journey Expert - Finance & Risk

[Full time, ING Brussels]


Your role & work environment

You will join the Tribe Finance & Risk Support Chain within the Finance Department.
The activities of your team are twofold:

1) your team is responsible for the implementation of the Finance & Risk change roadmap

2) your team also supports the business run teams in delivering their periodical regulatory reports


The Tribe Finance & Risk Support Chain #1 objective is to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance & Risk reporting systems, keeping these safe & compliant and improving them along the way.


Your key responsibilities

As Customer Journey Expert you play a key role in the change activities :

  • You understand the business needs for Financial & Risk coming from the regulators or from internal business stakeholders and finetune them into documented business requirements
  • You translate these business requirements into clear functional requirements and you discuss them with the IT (TECH) members of your squad or tribe.
  • You develop and execute test cases
  • You define the documentation on data, processes and controls
  • You provide change management support to the end users and ensure aftercare


As Customer Journey Expert you also support the business Finance & Risk run teams in their monthly, quarterly and yearly regulatory reporting towards the Belgian regulator (NBB) and ING Group.


We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Customer Journey Expert Finance & Risk you are :

  • Holding a master degree, with 3 to 5 years’ working experience in a business analyst role and/or functional analyst role
  • Having a basic knowledge about bank accounting and/or financial & risk regulatory reporting is a must. You have a strong will to further deepen this knowledge.
  • You are willing to learn how to explore data in large data sets e.g. SQL queries, …
  • Eager to understand complex application landscapes and process flows
  • Able to document your analysis in a clear way
  • You take ownership, you are solution oriented and an “out of the box” thinker
  • Owner of a “can do” mentality and “make it happen” spirit
  • A self-starter who is able to find information in an autonomous way
  • A strong communicator with different types of stakeholders e.g. Finance & Risk experts, IT, …
  • At ease when moderating meetings with a diverse set of teams
  • Fluent in English, French and/or Dutch is a plus


We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

  • Personal growth & challenging work with endless opportunities to realise your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavours
  • A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the tribe Finance & Risk, you can count on a range of opportunities to invest in your personal and professional growth :

  • You will get the opportunity to learn a lot about Finance & Risk, its applications and its processes
  • As Finance or Risk is typically impacted by any major change in the bank, you will get a broader view on  other processes and departments in the bank
  • In this role you can evolve to a specialised customer journey expert role or product owner role


We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

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