Strategy & Commerce Customer Journey Expert – Consumer... (level 16) [Belgium, full time] Your role & work... As Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys.
Strategy & Commerce Customer Journey Expert – Consumer Loans
[Belgium, full time]
Your role & work environment
As Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys. Taking ownership of the end-to-end customer experience for consumer loans, from application to disbursement. This involves managing both the process as well as the product and the use thereof in our various channels. An example could be reducing the throughput time of the application process for customers. In so doing, you will collaborate with various stakeholders such as financial and non-financial risk, operations, and sales. Through your expertise of the product management and your digital affinity, you know exactly how to anticipate the needs of the customer to provide a seamless customer experience and journey.
As part of the Tribe Consumer Loans, you will be part of a team responsible for all ING products within the area of personal loans and overdrafts for Belgium. You will work in our strategy and commerce squad “LendRover”, responsible for designing features that supports our private customers “in their financing needs so they can realize their goals and dreams”, as well as for optimizing ING’s commercial and risk results for the involved products. If you have experience on product management, a passion for digitization and the ambition to drive strategic change for a core banking product? Then by putting the three together you would fit perfectly as our future colleague at consumer loans.
Your key responsibilities
The role of a Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on our online journey.
In that capacity, we expect you to:
We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Customer Journey Expert, you will also need:
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
Furthermore, within the Tribe Consumer Loans, you can count on a range of opportunities to invest in your personal and professional growth with:
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!