Sr. Customer Journey Expert –... Brussels, function level... Your role & work... As a CJE being part of the Payments Tribe - Payments, it is your responsibility to ensure that the customer experience is smart,...
Sr. Customer Journey Expert – Payments
Brussels, function level 16
Your role & work environment
As a CJE being part of the Payments Tribe - Payments, it is your responsibility to ensure that the customer experience is smart, personalized and seamless with digital and user friendly processes taking all requirements and hazards into consideration. Our customers feel our people are empowering them to stay a step ahead in life and in business.
The Payments Tribe is composed of 4 domain areas: Payments, Cards, Merchant Solutions and a digital domain. The “Payments” area covers several products like SEPA Credit Transfers and Direct Debits, International Payments, Cheques and Reporting.
Your key responsibilities
We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Sr. CJE you are / have:
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!