KYC Operations –... Technical data... [Work Location, Work address] – BrusselsPossibility of 50 % work from home on the basis of a team... [Function Class] – Lead KYC III – Scale... [Sensitive Function: No.]...
[Work Location, Work address] – Brussels
Possibility of 50 % work from home on the basis of a team agreement
[Function Class] – Lead KYC III – Scale 17
[Sensitive Function: No.]
[Representation costs: No]
In KYC Operations, the Business Banking segment is supported by two Segment Coordinators. As a Segment Coordinator for Business Banking in KYC Operations, you work closely together with your colleague segment coordinator and together you are the main contact person for all stakeholders. The Business Banking segment comprises Easy, Guided and Relationship customers, serviced for Time-Driven Review, Event-Driven Review and Onboarding, as well as for Data Gathering.
An important part of the review activities is performed in our Hubs locations in Warsaw and Manila, requiring a close operational collaboration with the teams in both Hubs and Belgium.
You take end-to-end operational responsibility, including data preparation and customer outreach tasks, review teams and exit process. This implies strict service management of our offshore review activities, close operational follow-up of the Belgian teams, headed by team leads, combined with a responsibility to ensure data preparation for the reviews. With your natural leadership style, you are able to combine hierarchical steering of the operations in Belgium (supported by the team leads), with steering of the offshore activities.
You perform this multi-faceted role in close collaboration with the customer segment (Business Banking), KYC Operations leadership team and the KYC Tribe, while having regular interactions with other senior leaders. Your end-to-end focus will enable a helicopter view over operations but also close involvement to unblock review files in case of important customer impact. Finally, you will be the driving force to implement change initiatives in your domain, including the necessary stakeholder alignment to make the change successful.
The Segment Coordinator Business Banking is a member of the leadership team of KYC Operations in Belgium and thus plays a pivotal role in both her/his own area of responsibility but also contributes actively to the overall performance and change management of KYC Operations. Given that an important part of the activities is situated in the ING Hubs, building strong links with the relevant Hubs colleagues will also be crucial for success.
Performance & Service Management
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Segment Coordinator Business Banking you will also need:
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
Furthermore, within KYC Operations, you can count on a range of opportunities to invest in your personal and professional growth.
You get the opportunity to be at the forefront of an important part of our banking operations in Belgium and become part of an energetic and result-driven team. Within a constantly changing environment, you will make an impact while you are involved in how we build the future of our KYC Operations. As we believe that content knowledge is a key component of our success, we offer a wide variety of training, including external certification, to ensure your continued growth, without of course forgetting about the training on the job. At KYC Operations, we also take your personal development seriously and invest in your personal growth through continuous coaching & feedback.
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We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
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