Customer Journey Expert Channel Management III / Digital Business ChannelsSegment... | 100% fixed contract | Brussels| 50% Home Work possible on the bases of a team... Your role & work... In Digital...
Customer Journey Expert Channel Management III / Digital Business Channels
| 100% fixed contract | Brussels| 50% Home Work possible on the bases of a team agreement
Your role & work environment
In Digital Business Channels, we orchestrate ING Market Leader’s Digital Business Channel as a holistic product. Our mission is to build the digital Go 2 Place for our business clients to run & grow their business. We do this in close collaboration with retail, segments, CLTs, product tribes and group entities, as well as internal development through experienced front end delivery squads. Our highest priority is to improve our current offering by reassuring highly available & reliable services, a top-notch Customer experience, and a gradual decommissioning of older applications to ensure a consistent look and feel. In parallel, we drive further digitalization through programmes such as Traffic Lights and Route24.
As a Customer Journey Expert (CJE) Digital Business Banking Channels / Segment Focus, you will analyse the behaviour of our specialized segments of business users (Privalis, MidCorp, Corporate, Institutionals) when banking on their digital channels. Armed with insights into what they look for, the actions they perform and what they expect, you will help design and build end-to-end customer journeys that ensure the best possible digital experience for our business users.
As a CJE, you will work in close collaboration with your colleagues from different Tribes and third-party providers to enhance the customer experience and thus improve the Net Promoter Score of the segment specific products (Telelink, Isabel, ING Multi Mandate, …). You will achieve that by promoting the journeys already available in the Business Digital Channels, by migrating existing functionalities onto OneWeb Pro (and possibly OneApp Pro), by identifying improvements on the existing journeys or new features that will meet the specific needs of the business customers. You take on the role of a road manager to orchestrate the delivery of features for these business clients coming from different entities.
Your key responsibilities
Ensure an excellent customer experience on our digital business channels
Work in an Agile way
We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Customer Journey Expert (CJE) Digital Business Banking you will also need:
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
Furthermore, within the Digital Business Banking Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!