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Graduate job: Customer Service Representative - Service24h department - French

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Mercedes-Benz are searching for Customer Service Representatives at their Customer Assistance Center (CAC) in Maastricht! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level.


The full time 24h service department organises roadside assistance for all customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

At StudentJob, we are aware that work experience abroad is exciting but also a difficult step. Therefore we want to ensure that you are provided with as much information as possible before your departure!

Relocation Package :

Mercedes- Benz offer a lucrative relocation package of up to €5,000. You will also be reimbursed for first arrival, housing fee, moving cost (max €1,500 one time moving fee)

Contract and Training :

After accepting a 1 year contract there will be training for 8 months on the job. In addition there will be continuous product training.

Living in Holland :

You will be working in a growing international company in a young, ambitious, professional and dynamic environment. The Customer Assistance Center is a multicultural and diverse organization with 31 different nationalities. Whilst living in Pays-Bas you will see that there is a great deal to do and to see! This is a unique opportunity to live and work abroad.

Salary :

The salary for this position is based on a 35 hour week and amounts to € 1720 /month gross. In addition, a shift allowance based on actual hours is paid.

What we offer:
Holiday allowance- 8% of annual salary
208 vacation hours
Employee Car Program- discount on new or used Daimler brand car
Collective health insurance at discounted rates
Pension plan
Transportation plan; free bike every 3 years, free public transport or fuel costs (€130/month)
Result orientated bonuses
The opportunity to grow and progress within the company

What we ask from you :
Working hours 35 hours a week, shifts including nights and weekends.
Higher vocational education
Native French speaker
Fluent English (corporate language)
Good written and verbal skills
Advanced negotiation skills
Computer literacy
Experience in customer care
Good understanding of customer satisfaction
Team player
Open-minded to a diversity of cultures.
Ability to prioritize, analyze, plan and coordinate on high volumes
You must be available for at least 1 year

If you are interested by this position to work for Mercedes in Roadside Assistance service apply now on the link below and send us your CV and Cover letter in English

Si vous avez des questions vous pouvez nous contacter par email :

Verdere informatie

Maastricht, Antwerpen, Vlaams-Brabant, Oost-Vlaanderen, West-Vlaanderen, Limburg, Brussel, Henegouwen, Luik, Luxemburg, Namen, Waals-Brabant, Buitenland
€ 1720 /month gross
35 hours/week
Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan
Communicatie / Marketing / Reclame / PR, Commercieel / Verkoop / Inkoop, Callcenter / Customer Service
Secundair onderwijs, Professioneel gerichte bachelor, Academisch gerichte bachelor, Master, Anders, HBO5
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