Mercedes-Benz are searching for Customer Service Representatives at their Customer Assistance Center (CAC) in Maastricht, Pays-Bas! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level.
What is Xentry Solutions ?:
XENTRY Solutions is the first point of contact for delivering worldwide support to external entities that use Daimler Diagnosis diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts. The supported entities consist of the Mercedes-Benz retail organizations, local headquarters, internal and external customers. The agent’s role is to liaise with business customers and external suppliers internal departments to resolving existing user issues and to answer questions relating to the equipment and related applications.
Escalations are dealt with internally or delegation to Daimler’s after sales division.
Tasks and Responsibilities:
Full-time position 40 hours per week between Monday to Friday(Occasionally also Saturdays);shift can range between 07:00 and midnight.
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