Westpole Belgium - Application Support Engineer Level 2

Beschrijving

We are looking for an experienced Level 2 Application Support Engineer to join WESTPOLE Belgium's International Organisations team.


You will deliver both basic and advanced L2 technical support, ensuring smooth daily operations for high‑profile clients in a mission‑critical environment.


This role is ideal for someone who enjoys problem‑solving, knowledge sharing, and working with a wide range of applications, infrastructure components, and monitoring tools.








Key responsibilities



Application & user support:



Deliver L2 application support (English)

Handle user requests mainly via ticketing platforms

Prioritize and categorize incidents according to project scope

Troubleshoot issues and escalate to relevant third parties when required

Document solutions and update knowledge assets



Infrastructure monitoring:



Monitor infrastructure components and perform event management

Interpret log files to support troubleshooting and root‑cause analysis



Operational excellence:



Create, maintain, and execute Service Operation Procedures (SOPs)

Drive knowledge sharing: SOPs, documentation, FAQs, monthly best practices

Participate in team rotations (public holidays, late shifts, rare weekends)

Attend customer meetings when needed








Competences & skills





Technical skills:



ITIL v3/v4 Foundation certification (asset)

Strong knowledge of Windows & Microsoft 365 (Outlook, Excel)

Basic networking skills (VPN, IP resolution, certificates, sFTP...)

Basic SQL/database understanding

Experience working with log files

Ticketing tools: Jira, SMT, ServiceNow, OTRS, 4me...

Experience with CMS tools: Confluence, SharePoint



Nice to have:



Advanced Jira administration

Web development experience

Preparation/animation of documentation, webinars or training



Soft skills:



Clear communicator and strong team player

Stress‑resistant, accurate, punctual, and dedicated

Ability to guide and support service users






Required expertise & background





You qualify for this role if you meet one of the criteria below:






Bachelor's degree in IT (or similar) + 11 years experience in IT/Application support


Or





Master's degree in IT (or similar) + 7 years experience in IT/Application support


Or


No diploma + 17 years experience in IT/Application support

Languages:



English: fluent (required)

French: a strong plus



Security: Must possess — or be eligible to obtain — Security Clearance

Extra informatie

Status

Open

Opleidingsniveaus

Anders

Plaats

Mont-Saint-Guibert

Dienstverbanden

Parttime (overdag)

Gepubliceerd op

21-03-2026

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Nederlands