Koerier Operaties Coördinator

Beschrijving

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers w ith hundreds of th ousands of restaurant, grocery and convenience partners across the globe. As our Courier Performance Specialist, you will step into the shoes of our fleet to drive operational excellence within the local logistics ecosystem . Sitting within the local Operations department, you will act as the primary anchor for executing the end-to-end courier lifecycle . Through close teamwork, you will care for our fleet's health while delivering stable service quality and operational stability . Execute the standardized courier journey from onboarding to offboarding based on global frameworks . Track local courier KPIs, identify underperformance, and initiate clear improvement plans . Gather local data and performance highlights to assist in preparing Monthly Business Reviews . Inform local couriers of system changes and resolve first-level grievances to lift each other up . Knowledge Management: Maintain the Courier Knowledge Base so information is accurate and easily accessible . Supervise couriers and Captains directly, driving excellence through open feedback and collaboration . Sentiment Tracking: Analyze fleet health via Peakon reviews to help the Lead continuously improve the courier experience . What will you bring to the team? Operational Experience: Proven background coordinating logistics, last-mile delivery, or retail operations . Data Literacy: Ability to confidently navigate Excel and dashboards to monitor fleet performance and identify trends . Developing an understanding of local delivery operations and basic employment regulations . Partner Focus: Dedication to understanding and supporting both internal teams and external courier partners . Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Every time a customer decides where to order, they're picking a side. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supp ortive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. Are you ready to join the team?

Extra informatie

Status

Open

Opleidingsniveaus

Anders

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Parttime (overdag)

Gepubliceerd op

24-06-2026

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Nederlands