Team Leader customer service Italian-speaking markets in Luik
H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey.
For us it’s all about the customer!
Today Customer Service has around 3000 employees globally and has so far established 11 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 6 different languages.
We are currently looking for a team leader for H&M's Italian-speaking markets.
What does a team leader customer service do?
As a Team Leader customer service for the Italian-speaking markets your main responsibility is to lead a group of customer service agents who help our Italian-speaking customers with all their questions. Your primary tasks will be to support and develop the agents, so that they can offer the best service to our customers in an efficient way. To achieve this, you will hold development talks, give daily feedback and make sure that the other factors that involve our daily business are in balance. You are part of the Team Leader team and report to the Center Operations Manager.
As our new team leader you:
have great interest in developing people and in customer service.
are prestigeless and enjoy letting your co-workers be the center of attention. At the same time you are confident enough to coach and inspire them.
have a clear vision about what great customer service is and how you want to develop this in the future.
are outgoing, flexible and stress resistant.
always want to learn new things and actively work to improve both others and your own performance.
live our values and are fashion minded.
speak Italian fluently and have a good grasp of English, both written and spoken.
A dynamic and informal work environment
A salary in accordance with CLA Fashion, Sport & Lifestyle INretail, scale H
Interesting secondary conditions such as discounts for H&M products, 29 paid vacation days, reimbursement of travel expenses and meal allowances.
Development opportunities, courses and trainings
The possibility to express your personality
To work with great colleagues within a dynamic team and different cultures
Please hit the Apply button and upload your CV and a motivational letter in both Italian and English.
Get in touch with Richard Hagedoorn at +31-(0)6-13106342 or Edmée Reinders at +31-(0)6-12305560 or by contacting us on StaffRecruitmentCSMaastricht@hm.com . You are also welcome to send a WhatsApp message which will be answered on weekdays between 9.00 and 16.00.