equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Besides traditional payment services our platforms are also geared for mobile payments, instant payments, e-payments, e-mandates and e-identity transactions. Each year we process billions of payments, point-of-sale and ATM transactions per year. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that's what we do.Being a central pillar of the Worldline Group, it's our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands
The Opportunity
Are you a highly motivated person who is looking to work in demanding environment with a focus on supporting a range of top financial institutions on a day to day basis, then the role of Client Service Coordinator is the one for you.
This role offers you the possibility to work in a dynamic team and will provide you a challenging environment where you will learn our Issuing and Acquiring capabilities and all related value added services.
Working in this role is a great way to learn about our company, its products and services. Furthermore this role offers the possibility to evolve within the company within different domains of expertise.
Your Job
You are an important stakeholder in the relation with our clients. As Client Service Coordinator you are the first point of contact with our major clients. Your customer focus is strongly present and you are able to translate technical feedback from the support groups into understandable feedback to our clients.
Together with your colleagues you will be the 1st level of support for our full client range. This Job involves a lot of interactions with our clients and our delivery units in a variety of methods including phone and email.
You will be responsible for the end to end follow up of incident- and service requests requested by our Customers.
You will take full ownership of each request and make sure the client does receive a satisfying answer and solution to its problem.
Vul in waar je vergelijkbare vacatures zoekt en vergeet je e-mailadres niet!
