The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Functieomschrijving

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.
Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.

The philosophy is to ensure the customer is mobile again as quickly as possible.

Wat wij bieden:

Working hours: 35 hours a week - shifts including nights and weekends
Work in a growing international company in a young, ambitious, professional and dynamic environment
The salary for this position is based on a 35 hour week and amounts to € 1750 per month gross. In addition, a shift allowance based on actual hours is paid
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us

Wat wij vragen:

Minimaal hogeschool afgerond
An experience in customer service is a plus
Fluent Dutch, French and English (hard demand!)
Good written and verbal skills
Advanced negotiation skills
Knowledge of Benelux geography
Computer literacy
Good understanding of customer satisfaction
Team player
Open-minded to a diversity of cultures
Ability to prioritize, analyze, plan and coordinate on high volumes

Extra informatie

Opleidingsniveaus: Secundair onderwijs, Professioneel gerichte bachelor, Academisch gerichte bachelor, Master, Doctoraat, Anders, HBO5
Plaats: Landelijk (dus ook bij jou in de buurt)
Dienstverbanden: Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan
Gepubliceerd op: 10-04-2018
Functies: Callcenter / Customer Service
Rijbewijs nodig?: Nee
Auto nodig?: Nee
Motivatiebrief verplicht?: Nee
Talen: Nederlands